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We are a small non-profit with a Zoom Pro account that we share amongst different people. That is, we have a number of different meetings all owned by the same Zoom account, but different people run them and all those people have a need to log into Zoom using our one Zoom Pro account in order to run the meeting as Host..

Today, for the first time, someone got the message, “We detected an unusual sign-in from a device or location you don’t usually use.

You see the problem. How can we turn off that security email? I am aware that if we enable 2 Factor Authentication the verification email will not be used – but I don’t think that solves our problem because each of the people who might need to run the meeting has to have access to that same 2FA SMS phone number or authenticator – so 2FA isn’t going to work either.

We want to turn off that security email. How can we do it? This is a big issue for use as you can imagine. Go to Solution. View solution in original post.

We experienced that very same problem this past Saturday. Our set up is similar and if I hadn’t been available our meeting would not have happened.

We also want to know how to turn off this setting. I worked with the support team at Zoom and they were able to resolve it. It took some troubleshooting, but everything has been working perfectly for the past 3 months. I have the communication threads saved. I believe this is what ultimately fixed the issue:. Unfortunately, we also have this problem and need a way to switch it off as soon as possible.

We use multiple accounts and require this feature to be turned off on all accounts. Yes we have the same problem with several of our sub-accounts, it’s a new security feature that was introduced a couple of weeks ago. Unfortunately the official answer by Zoom is that account sharing is not permitted, so they will not support that, or offer a way to prevent that. Solved: Account sharing – Zoom Community.

We also have the same issue. Does anyone know how long the verification lasts once the code is used? So if one of our trainers logged in using the verification code we give them received to the main email address would this verification last for a day? I have a workaround that should work though I haven’t really tested it enough to work out any kinks. It’s a kludge but it will work, depending on what email client you’re using. We have Gmail for Google Workspace and here’s the workaround.

Take a look at the screenshot I attached, it’s of the authentication email Zoom sent out. Set up a distribution list in your email system of everyone who might need that security code.

Call it zoom-list You’ll need one of these for every shared Zoom account. Let’s say your Zoom account is myzoom Log into myzoom and create a filter as follows:. Now, whenever someone tries to log in as myzoom I said it was a kludge! Obviously, it’s dependent on the specific subject line but and if they change that the filter has to change – but that’s not too hard.

We are having the same problem, and I like your work around. But can’t the same thing be accomplished by using the zoom account setting ” Who will receive security communications from Zoom” to add additional recipients for these alerts?

Any insight about this is much appreciated! It would also be a good and less complicated idea just to log in with a Google or Facebook account. Creating a new account and sharing the password is easy with those two. Zoom is not asking for verification code when you log in that way.

I have seen that you can sign in with either Google or Facebook, but have never done it. Can you help me understand how it would work? Right now, our zoom pro account email is a gmail account. If so, we would have to set up our meetings again in the new account which would have different meeting ids from what we are using now. Or is it possible to somehow migrate meetings from one account to another?

It would be problematic for us to switch meeting ids. If you’re not sharing your account, what kind of problem do you have? Sorry to be confusing! We DO share the Zoom account, and meeting hosts sign in to Zoom using our gmail address and the Zoom password. What we don’t want to give out is the gmail password.

I think what you’d have to do is create a new gmail account that was only used for this purpose so it would be safe to share the credentials. Of course, I think gmail might notice the different devices logging in and also require a security check. NSCT: That’s an interesting idea! I didn’t know there was such settings. They have two settings:. The odd thing is, we still share our account but haven’t had this problem since it first surfaced. I wish I had a way to cause the problem with certainty so I could test this out.

We’re in a Google Workspace environment. They don’t have to be gmail emails, either, though there’s a setting you need to turn on to allow external emails.

I am experiencing this exact problem as well at the moment and do not know a solution around it! I have reached out but no response. That link just takes me a to a list of all my meetings – is that supposed to be a particular meeting of yours, ie meeting id ? When I look in one of my meetings I don’t even see an option for that feature we don’t rely on personal meeting ids anyway, we always generate a new one.

That can’t be the cause. I’m inclined to agree with LisaP. We don’t use it either and we have the problem. Trainer1: you wrote that you don’t have the problem anymore, but that could just because everyone’s using their regular, previously authenticated PCs. I think you’d need to test this by logging into Zoom on a machine you know to be “fresh” ie, not previously used to log into Zoom.

We run an organization that leads virtual peer support groups that are led by our volunteers. We have over 50 volunteers running groups, so the fact that Zoom’s solution is for us to purchase 50 pro Zoom accounts for each of these individual users, many of which may go months without utilizing the accounts at all is absurd and out of touch.

Zoom, y’all need to figure out how to resolve issues like this, or a lot of organizations will likely take their business elsewhere. We’re providing supportive mental health services through Zoom, so when an issue like this may mean that a group of people doesn’t get the dire support they’re in need of, we take that pretty seriously. Please provide a solution to this problem. FYI, it’s a complete mystery to me why Zoom decides to trigger this warning for some people but not others.

I just tried logging into Zoom using a brand new iPad which had never before logged into Zoom and I did not get the warning! On the other had, one of my colleagues logged in using her regular device, one that she uses for Zoom at least monthly, and she did get the warning. Makes no sense. Alex: That’s what I’d think but when I tried logging in from a fresh iPad which had never before been used to log into Zoom it did not trigger the verification.

I don’t understand it. Hi, Thanks for the reply. Our Engineering team has disabled the One Time Pin on all accounts for now. You should now be able to login without being prompted for the One Time Pin. However, I would recommend enabling the 2FA for the account for additional security as well as our Engineering team may enable the feature again in the future as a security requirement.

Note : If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal. I’m a bit confused about the ”one time code”. Are we still talking about the verification code? If so it’s not one time at all?! Also, when they say it was disable for all accounts, I guess that is in your organization, and not for ALL Zoom users?



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