Did you mean:. Point your browser at status. This results in audio cutting in and out, and lagging video. To manage entry into your meeting, click “Manage Participants. Those are the different ways to troubleshoot your audio and video in Zoom. Many enterprise organizations are heavy Zoom users. If a Let’s identify your product to get started page displays, click Laptop or Desktop.
 
 

Zoom Troubleshooting & Advice | Department of History of Art and Architecture

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 8. Report abuse. Details required :. Cancel Submit. Q Independent Advisor. Here’s how to test you video on Zoom. Hope this helps. Sincerely, Jen. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Jen. Q’s post on May 19, Hi Jen Still no video on a zoom meeting despite my camera’s light showing that it is working.

Hi Prince, I’m sorry to hear that. Don’t worry we will try other troubleshooting steps to resolve your concern. Best regards, Jen. Did you remember to remove the lens cover? Do not ask how I know about that. Make sure to test your Zoom camera before you join a meeting to make sure others will be able to see you. Follow these steps in order to get your camera working in Zoom:. Make sure your camera is connected and turned on. If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible.

For wireless webcams, check your Bluetooth settings and make sure the device’s battery is charged. Make sure your camera is selected in Zoom. During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen.

If the camera icon has a line through it in your Zoom window, select the icon to enable your camera. Close other programs that can access your camera. Other software could be competing with Zoom for your webcam.

Check your device settings. Go to the camera settings on your device to make sure it’s not disabled. Check your app permissions. Make sure Zoom has permission to use your camera by going to your device’s app settings. Update your device’s drivers. Windows users should go into the Device Manager and check to make sure the camera’s drivers are up-to-date. Update your Mac. If you’re on a Mac running macOS Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware , such as your camera.

Change Zoom’s Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result. If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear , then choose the Video tab and select Advanced to adjust these options.

Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn’t checked. Reinstall Zoom. If you’re using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website.

Alternatively, you can try using the web version. If you’re still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom. Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. To turn off your webcam video on Zoom, select Stop Video from the bottom left of the screen.