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My “Original sound on” function is not working. This is serious for me, as I use Zoom to play music to friends, and my music is totally suppressed. Go to Solution. OK, thanks. Are you able to share the response from your support team re Request ? This might help. View solution in original post. My issue with audio suppression with a new HP Spectre was solved with the guidance of Zoom support. Support indicated that the utility was monitoring for any online communication application that uses audio input and output.

I really appreciate the Zoom Support folks helping find the solution! Hi Amateur , what exactly isn’t working for you with the original sound? When joining a ‘test’ meeting or the meeting you’re hosting, do you have the following option? As Original Sound is off. When turning on Original Sound, you will need to select a microphone to always use the original sound.

Whatever is checked, will be enabled when original sound is on. Heres more info on Using and preserving original sound in a meeting. Could you tell me how to get to above screen. Zoom instructions tell me to click my profile pic and select settings but that option isnt there for me when I click the pic. Many thanks for this. I’ll discuss it with the person who had been trying to help me.

I am very excited to see the panel with the options for Music and Professional Audio. Why does this not appear among my options? Obviously I would have used it if it had been present. I have the latest updated version, but it does not include this panel. Sorry, cancel that last reply. I now see that tyhe only difference from the panel in your message is the background colour. Yes, of course, I have tried all these options a great many times over a period of weeks, with technical help.

I assure you this is a genuine technical problem. Do you have any ideas what the problem can possibly be? Obviously something somewhere is blocking the function and we cannot find what. I am ” the person who had been trying to help”! I have two comments to add in here:.

The specific problem is guitar strumming — the strums get suppressed. You can hear a brief sound at the start of the first strum, then nothing. All the while, voice continues as normal.

In particularly it is unclear to us which way round the controls work:. Is the “High” option to suppress high noise levels, in which case it will cut everything from low to high, or to allow high noise levels, in which case it will not cut anything? Does a tick in “Echo cancellation” activate echo cancellation or disable it?

So for 1, I hope to fix in your 2 comment. Try configuring your settings to this: 1. Turn on original sound in-meeting, this disables noise suppression, high filtering, and auto gain. So, back to my point in 2. If you’re playing an instrument as suggested in the? And having Stereo Audio checked. You can refer back to my screenshots as I am on Zoom version 5. We tried all that — wiped Zoom, re-downloaded and installed, put in all the settings as discussed, disabled automatically adjust volume, and activated ‘original sound’.

It made no difference. The system is still muting the guitar chords while passing through voice speaking and singing. Interestingly, Windows Voice Recorder captures voice and guitar without a problem, so we conclude that the hardware and drivers are capable of doing what we need!

What next? Hmm, NoahF I will go ahead and convert your Zoom Community discussion into a support request because it is a unique case that may be more appropriately handled by our Support Agents. Our system will continue to update you on the status of your ticket. Let me know if you need any assistance in between! Hello, I’m experiencing the exact same sound issues as mentioned in the thread above.

Wondering if you could share the response from your support team re Request ? Thanks, John. That’s interesting. I’ve forwarded this to my helper, Noah. Let’s keep in touch and see if we get anywhere with this.

Hi NoahF JohnM1 took a look at your ticket request which was merged into which is the ticket number our Support teams request to continue to troubleshoot on. NoahF , I see you’re doing some testing for your demonstration on your porblem. I’m new to the Zoom support community Hey JohnM1 apologies! NoahF is getting some info for the ticket open with our Support team to take a look into the issue s this discussion is facing.

I am having this issue or very similar. I play a type of violin and I’ve used Original Sound on many computers over the years successfully using built-in and USB microphone setups. I found that I had to disable “Enable Audio Enhancements” in the Microphone Array in order to get it to record the instruments high notes using Audacity , otherwise they were silenced. When I plugged in an external USB microphone the same thing happens. I assume this is either a Zoom interaction with the computer’s sound drivers, or else something changed recently in Zoom regarding feedback suppression.

The notes being silenced start around E3- hertz and upward. This is a resonating type of violin with sympathetic strings. My old laptop with slightly older Zoom version does not have this problem, nor any of my other computers. The Zoom version that is working fine on an older laptop is 5. I am scared to update it in case it breaks the sound processing. That laptop is a Lenovo with AMD processor. In the new laptop with Zoom 5. When I leave the Zoom meeting, Audacity starts working fine again.

I’ve tried Suppress background noise set to Auto and Low. I always have Original Sound enabled, High Fidelity checked. Have tried Echo Cancellation on and off, Stereo audio on and off. Thanks to everyone who has confirmed that this is a real problem. I have numerous times tried to convince Zoom that this is a real problem, but they have so far not been of any help.

Let’s please keep on at them till we get a response. Meanwhile I am just having to use an old laptop. Hey NoelSK thank you for sharing your feedback here! Thank you NoelSK , super helpful! Many thanks for this, and I am sorry to be so slow in replying.

This at last solved a problem which had foxed me for months. I am very grateful to you for this. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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How to Fix Zoom App Audio not working on Windows 11/10 – Part 1: Possible Reasons Why Zoom Audio is Not Working

Explore products and tools for seamless collaboration across office and home working spaces. Discover hybrid solutions. Discover new ways to use Zoom solutions to power your modern workforce. Network with other Zoom users, and share your own product and industry insights.

Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases.

Audio not working in Zoom, laptops speakers are fine got checked, issue is with zoom. On and off suddenly it says failed to detect speakers Got laptop checked with experts and all have confirmed speakers of laptop are completely k, issue is in zoom app and even after all correct setting this bug keeps coming If you are using windows, do make sure that your audio output is set to your computer speakers, you can change this in:.

If that’s not the issue, take a look in your volume mixer and make sure all the Zoom windows are not at zero volume. If that doesn’t work, you might want to try to check if your computer audio drivers are up to date. You can do this from Device manager on your computer you’ll need local admin permissions for this. I am dealing with the same issue. No output audio on zoom and all settings are correct and properly set.

Win10 Pro; all MS updates; all other apps work but not Zoom for speakers. Mic works fine. At one time I tried a headset but I can’t test it now. I’m having the same problem on my all-in-one Lenovo computer. All settings, volumes, etc. The speakers work fine everywhere except a Zoom meeting! I updated Zoom, checked drivers for updates, etc. Hope someone can help! I have same issue on Mac for last 2 weeks I have 45 years in IT so believe me when i say it is a Zoom problem.

Thank you for your response! I guess I’ll just keep updating Zoom on this computer and use a tablet until this gets resolved. This is a new problem that’s popped up in the past few weeks! Very frustrating! Thanks again Same problem here. New LG laptop, Win Speakers work for all apps except Zoom. Hope they address this serious issue, as Zoom is currently unusable to me. Same problem. Zoom audio worked just fine last night. This morning it fails to detect audio. What happened overnight?!

Same problem with my mom’s laptop. I have the same issue on my Lenovo. I have used the same laptop for 2 years and never had an audio problem with Zoom. Now suddenly no speakers detected.

No problem with my speakers at all in any other application just as other commenters have noted. Is Zoom doing anything to address this issue? Our IT help desk shared a work around. Use Zoom from browser. Will need to cancel “Start in app” when join or start a meeting, then a message at bottom allow you to join from browser.

And mic and speaker works. It helped my mom to continue use normally. Nice, but that doesn’t help when I am in a zoom webinar, which doesn’t open from the browser. Any suggestions? It seems webinar can be join using web. I have never used webinar. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Audio not working in Zoom, laptops speakers are fi Pls help. SSS Observer. Request to take a net meeting or a zoom meeting and help me solve it asap Topics: Topics: Audio.

Preview file. All forum topics Previous Topic Next Topic. Hime-Tama Listener. If you are using windows, do make sure that your audio output is set to your computer speakers, you can change this in: If that’s not the issue, take a look in your volume mixer and make sure all the Zoom windows are not at zero volume.

Hope I was of some help! In response to Hime-Tama. Same issue! Taj Observer. LeanWalrus Observer. In response to LeanWalrus. Libby Observer. Website, windows setting and youtube from website all play fine from speaker. SusieP Observer. In response to ocmc. In response to lyh. Post Reply. Related Content. Webinar screen share – Audio not sharing in Events and Webinars Audio problem in Meetings Volume input and output too low on Mac – All settings are on and set to Max Volume in Meetings Zoom sound and video adjustments I’d like to be able to make in Meetings Background noise during Zoom meetings.

Noise from another system in the webisphere in Meetings

– Microphone Not Working on Zoom? Try This! – Cinch I.T.

 
 
Zoom plays workng ringtone to indicate an incoming call, a noise that can be annoying and obtrusive. If I try to set this as the default, I can not hear anything else while the zoom meeting is running, the test tone will not play, and the volume mixer simply will not work. Nevertheless, I have a request or a question.