Sign in to the Zoom web portal as an account owner or admin. In the navigation menu, click Advanced then Security. Sign in to the Zoom web portal. · In the navigation panel, click Account Management then Account Settings. · Navigate to the setting you want to.
 
 

– How to sign in as administrator in zoom – none:

 
Escalations : In case of unsatisfactory resolution or failure to respond within the timelines guaranteed, please send an email to support acadly. Adminiztrator can’t how to sign in as administrator in zoom – none: leave the computer logged in all the time because as soon as another host logs in to another sigh the original computer gets logged out. Hello, when this feature was implemented? We can’t use multiple logins each with their own email account for OTP because we need to share licenses and as far as I know there is no way to share licenses between Zoom logins, This a major problem for us, адрес страницы we would request that this feature be turned off again globally, onne: you provide a way to opt out, /17851.txt you find a way that it would be able to be consistent with this use case multiple people logging in under same shared Zoom account with email account not accessible to those people. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. Please try logging in again, and If you are still bone: difficulties logging in, please let me know.

How to sign in as administrator in zoom – none:. Zoom Account Configuration for Acadly

It seems as if everywhere on the face of the planet except a few home locations is deemed “suspicious”! The so-called “AI” is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations.

I don’t understand why Zoom think this change is necessary. If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications.

A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location ie. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can’t disable this ridiculous feature then I must cancel my license. Hello, when this feature was implemented? I’m facing the same issue, there’s no way to avoid these verifications? Hey Fabio I am struggling with the same issue!!

We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe. So this warning comes up whenever a different trainer signs in!!!

This is so inconvenient as we can’t give access to that shared email to everyone I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help?? For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable ” allow login from multiple resources” feature in your account. They can do that in the backend. Once this is enabled, login verification will go away.

This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts. We need to get a resolution to this issue, as it sounds like it’s impacting many users!

Hi there! The option to ‘allow login from multiple resources’ does not affect or disable OTP. If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption. We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in.

I have tried re-enabling and disabling this several times but this issue still persists. See the screenshots below. Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account. Thank you Jennifer. I am actually referring to the admin account.

I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. This is something I am experiencing directly. Thank you for your response. The original post is not about 2FA. It was about unusual login verification which looks similar to 2FA but a different issue.

I suggest you create a new post and ask this question. I’m late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution? The verification codes aren’t even coming through when I can access the related email.

Incredibly frustrating! We’re having the same issue. A small non-profit – we need to share the Zoom accounts. At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code. It’s a pain. Hello, My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year.

Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead. Zoom enabled the security feature, so why can’t zoom just as simply disable it. It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from “suspicious locations” are made, so instead of blocking the attempt and sending a OTP, why not just do that?

Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a “suspicious location”? I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf.

Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread. Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login.

Please try logging in again, and If you are still having difficulties logging in, please let me know. That is a conversation that you should have with your AE from Zoom.

This is not the correct forum for a conversation as such. I’m the original poster of this topic. We haven’t encountered any issues since the OTP feature was disabled yesterday. It will take few days to know for sure if the OTP emails due to unusual login actually stopped.

It’s not exactly clear from the two messages you have posted what kind of problems you are still having. I would like to know since it may affect us as well.

Can you please provide more details about what problems you are still having? I was not aware, but apparently, there is a lot. I fear Zoom will do this again. They will introduce new ‘features’, and try to sell them as ‘uniforming’ or as ‘security improvements’ – disrupting the day-to-day operations of their customers, and downplaying the aggravation caused as ‘chatter’, and trying to sell you.

One of our users experienced the “unusual sign-in detected” issue along with the OTP prompt. So, does this mean that OTP has been re-enabled? Are you sure it’s still turned off? We are still encountering users in our org EDU license that are experiencing the OTP verification requests last week and this week too. My organization experienced this OTP issue for the first time this morning, and it caused a major problem. It does not seem like it is disabled anymore.

Our situation is the same as the original poster and several of the other posters. Meeting hosts log in to a shared account with a license to initiate a meeting from several different computers.

This has never been a problem until now. But unfortunately emails go to our office manager who wasn’t even in for the day yet, so it was impossible to get the needed OTP. Generally, the people hosting are going to have no access to our office email account where the emails are sent.

We can’t just leave the computer logged in all the time because as soon as another host logs in to another computer the original computer gets logged out. We can’t use multiple logins each with their own email account for OTP because we need to share licenses and as far as I know there is no way to share licenses between Zoom logins,.

This a major problem for us, and we would request that this feature be turned off again globally, that you provide a way to opt out, or you find a way that it would be able to be consistent with this use case multiple people logging in under same shared Zoom account with email account not accessible to those people. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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Go to solution. Subzer01 Observer. All forum topics Previous Topic Next Topic. In response to jeremyjustin. Thank you for the response. In response to leopoldj. RegisterMac Listener. FabioTomas Observer. To turn off authentication, please open your Zoom account and go to Settings.

Under Settings, you can disable this option as shown here. For any questions or queries, please reach out to us at support acadly. There are no exceptions to this, even in case of popular holidays. Response time on email : As per our support policy, any questions asked via email within office hours will receive a response from a member of our support team within 24 hours.

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Escalations : In case of unsatisfactory resolution or failure to respond within the timelines guaranteed, please send an email to support acadly.

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