Re: Unstable Internet Connection frustrations – Zoom Community.
1. Check your network connection. The first thing to do to make sure you have a stable Internet connection is to restart or unplug your modem and router. How to fix the Zoom unstable connection? · 1. Test your internet connection · 2. Run the network troubleshooter · 3. Update your network drivers · 4.
Zoom internet speed problems – none:. This Is the Internet Speed You Need for Zoom
Has had IT visit the home without a satisfactory solution. This appears to be a zoom-related issue, as the network icon only goes red when using zoom as far as I can tell. This whole thread is a joke. It has everything to do with a bug in the zoom code. They just don’t want to admit.
I can’t stand liars. I’ll be shorting the stock since I know the company is going down the tubes. Bye Zoom. You had a good run. Frequently, unstable connection is caused by your connection to the internet. My first suggestion is to call your ISP to complain about a poor internet connection. It took me ten tries to get my isp to fix the problem. The problem was twenty-year-old coax cable running from the street to my house.
As soon as the coax was replaced, my unstable connections disappeared. It is helpful if you can specify to your ISP what you mean by poor internet connection. Three important factors are:. Speed tests will provide upload and download speeds. A couple of the free speed tests that I use are:. Packet loss should be zero. Ping can be used to check for packet loss.
If you see any packet loss, let your ISP know. To start ping, click Windows prompt at bottom of your screen. Search for and select command prompt. At the command prompt, enter ping -t plus the website of your ISP, i. Let the program run for five minutes and then enter control c to get ping statistics.
Ping statistics are displayed including the number of lost packets. In this example, lost packets were zero 0 which is what they should be. In case of intermittent issues, you should have ping running at the same time as you are experiencing issues.
There are free ping programs that will include date and time for each ping which makes it easy to see what is going on with the network at the times problems occurred. Since your wife rarely experiences the same issues, this may indicate issues with how you connect and your pc. Not sure what the extender is that connects your computer to the other side of your house. Is your cable modem using version 3. In either case, you can use the cable modem web interface to access your cable modem to check for any issues.
Cable modem vendors can provide details. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. Bort Community Champion. In response to Bort. Thanks Bort, I was an IT specialist for 25 years, before retiring. Rupert Collaborator. Hi juanperez What type of network are you on – an office or campus network maybe?
Is this a new problem? In response to Rupert. In response to juanperez. Hi juanperez When you receive the Connection Unstable message, do you have a noticeable change in performance either with audio or video in Zoom?
Are there other Zoom Participants at your location on your network? Do you encounter the problem any more so when there is a Screen Share in the meeting?
Does anyone else in your Meetings experience a problem or notice any problem from you? Are you the Host in your Meetings, or a Participant – or both? Does this happen in every meeting? Yes, before I get the message and often afterward for a short time. However, there have been times when she and I both experience the same problem but seldom Do you encounter the problem any more so when there is a Screen Share in the meeting? I am always the Host.
Hi juanperez Thank you for all your answers. But now I have some more questions – sorry: Is the problem any more noticeable with audio or video, or system responsiveness?
How long do the problem periods last – a second or two, or longer? Do you have a separate ISP-modem and maybe your own router as well? Are you sharing a very High Resolution display in Zoom – like 4K? Is your version of Zoom fully up-to-date? Is the problem any more noticeable with audio or video, or system responsiveness? Mostly video and system.
I have noticed no pattern. No Is your version of Zoom fully up-to-date? I will attempt to do so. Oops, oh, I am on a home network. Donnah Observer. Did you ever get this problem resolved? I have the same problem as well. In response to Donnah. Never got the fix or actual help. Zoom is one of the most widely used video conferencing software services that is being by a ton of serious businesses and individuals.
It helps a lot in connecting the officials to seamlessly organize a meeting or a class so that each and every attendant can contribute to the video conference. And I am pretty sure that you are also using Zoom either for your work purpose or for your educational purpose.
And even though there is doubt that Zoom is very straightforward and simple to use, there can be some issues that can be faced by the users at times. Before we head towards the fixes to the issue it is advised to understand the issue first. It will help us in our troubleshooting and fixing process. The is quite obvious from the error message itself that zoom is saying your connection i. This error appears in zoom is unable to reliably connect to the internet in order to serve the video conferencing service.
This message points to the fact that your PC does have an internet connection but that internet connection is not reliable and strong enough to be used for video conferencing.
Apart from the error message from the zoom app, the following are possible signs of you experiencing an actual instability in the internet connection in the zoom app:. It is clear that zoom is not getting the amount of internet bandwidth that it needs to perform in a stable manner. However, this may not be the case every time and with everyone. There are a ton of Zoom users who have a reliable internet connection, strong enough to play an online 4k video on YouTube.
Instead of a poor internet connection, the following reasons can also cause zoom to feel instability in your internet connection. Regardless of what is the cause, I am going to share with you different ways to fix this issue. These fixing are going to be both network-based fixes and software-based incompatibility fixes. The primary and obvious thing to do is to check your internet connection.
The error message is pointing that your internet connection is not stable. Hence you will first want to check if your internet connection is working fine or not. Here are the things to ensure that you are string from your internet side of things:.
Doing these things will ensure that your internet connection is fine and is properly connected to your PC or laptop. Next is to reset your router to make sure that there are no stored cache files and the network is being delivered by it with completely refreshed firmware. To reset your router:.
Next is the issue can be in your Wi-Fi signals or the Ethernet connection that is coming from the Modem. Once, you have reset the router, resetting the modem will make sure the wifi signals are working fine. If there will be any issues regarding the internet connection from the software side, the troubleshooter should resolve this. Instability in the internet connection can be due to temporary issues in the default DNS servers that your ISP has provided.
In such a case, you can try switching to more reliable DNS serves like Google 8. These DNS servers are not just much more reliable but also free to use. You can use these DNS serves for the rest of your life for reliability. Once you have successfully switched to the new DNS servers, launch zoom and see if the issue is fixed.
Common Fixes for Home Networking Issues | University IT
The unstable connection in Zoom can happen with a weak or unstable internet connection. The beauty of it is that Speedify does more than just manage your Internet connections. Connect your internet through Ethernet Instead of relying on a Wi-Fi signal, you can plug your computer directly into your router with an Ethernet cable.